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Delivery & Alterations Information (App)
Alterations
Make your Popsy as unique as you are! x
What we can alter:
Length
We can shorten all of our Dresses and Jumpsuits to your desired length.
Sleeves
We can shorten sleeves on all of our items.
Pockets
Yes, some people do want their pockets removed!
Belt Loops
Don't want belt loops? No problem, we can remove them for you.
How it works:
1) Add to bag
Buy the Popsy item(s) you love from our store.
2) Request your changes
Tell us your alteration requirements in the notes field in the checkout.
3) We alter your item(s)
We alter your item(s) for FREE and send them out to you as normal.
4) Enjoy! x
Step out in style in your perfectly fitted Popsy!
We offer a FREE alterations service when requested at time of purchase. You can alter length, sleeves, belt loops and even whether or not you want pockets! Simply put your requests in the notes field when placing your order and you'll receive your custom-fit dress! x
Want to alter an existing item?
If you decide that you want to alter an existing purchase (or would just prefer to try on your item(s) before making alteration requests then you can purchase an alteration using the link below:
Purchase an alterationPLEASE NOTE - Any item(s) altered will become non-returnable. Please ensure you are happy with your original purchase and desired length before alterations are made.
If you require any additional alterations not mentioned above please send an email to customercare@popsyclothing.com and if we are able to help, we will. We only offer this service to items purchased directly from Popsy Clothing.
Delivery
Popsy knows it’s important to efficiently get our dresses to you so we ensure we dispatch your order as quickly as possible. We aim to dispatch orders within 1-2 working days. Please read the following delivery options for more information:
Delivery Options
UK STANDARD DELIVERY £2.75 - FREE ON ORDERS £38.00 & OVER
Orders will be dispatched within 2 working days and goods should be received within 2-5 working days of ordering.
UK ROYAL MAIL TRACKED 24 – £4.75
Need your order quick? We offer a Tracked 24 hour service and if your order is placed by 2pm Monday to Thursday or 10:00am Friday your order will be delivered using our Tracked 24 hour service (excluding Bank Holidays, Easter Monday, Christmas Day, Boxing Day and New Year’s Day). Weekend orders (on Saturday or Sunday) will be dispatched on a Monday. Our Tracked 24 hour service is available on UK mainland deliveries but does not guarantee next day delivery.
DELIVERY TO COUNTRIES OUTSIDE OF UK – £12.00
DELIVERY TO GERMANY - £7.50
Orders will be dispatched within 2 working days and we aim to deliver within 10 working days of your order being placed.
Please note all packages are sent from the UK. For deliveries to recipients within the EU VAT is in the price and all duty and fees are covered up to a maximum parcel value of €150. For the rest of the world, for legal purposes you (or the recipient of the goods, if different) are the importer of the goods (IOR/Importer of Record) and are responsible for any import formalities as well as any taxes, fees, levies or other charges due to local laws or customs rules.
You authorise Royal Mail / DHL to appoint a transport service that will act on your behalf with the customs and tax authorities of the destination country when the products are imported and will process and pay the import fees incurred for you. For each product, ownership and risk are transferred to the recipient at the time it is handed over to the transport service within the UK.
(Updated 12th June 2024)
GENERAL DELIVERY TERMS
We will deliver your order to the address you request at checkout when placing your order so please ensure this is correct. Any orders that are sent back to us due to an incorrect address or failure to collect from the delivery company after a missed delivery will be automatically refunded minus the postage. All deliveries are subject to stock availability and authorisation of your payment. Please note we are unfortunately unable to specify the time the goods will be delivered to you and are unable to give a guaranteed delivery date. During busy times such as sale periods, delivery may take slightly longer due to the increased demand.
Further Help
Need further help? Don’t hesitate to contact us as would be more than happy to help.
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