We want you to be completely happy with your purchase and Popsy understands that sometimes you may wish to return your items. If you are not entirely satisfied please see below for full details of the process for returning your items to us.
HOW TO RETURN YOUR ITEMS TO US
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift Cards & any items which have been altered in are non-returnable.
Each order will be provided with a returns note. Please complete this accordingly, filling in all appropriate information and include the reason for return.
Reseal the items you wish to return and include the returns slip. Please ensure your parcel is packaged securely.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 28 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@popsyclothing.com.
Save When Bought Together
If you purchase an item as part of a save when bought together deal and return part of the order, the original discount on all items purchased as part of the deal will be invalid. i.e if you purchase two dresses valued at £30 each as part of a save when bought together deal & receive a 10% discount on these two dresses you will pay £54 so £27 each dress. If one of these dresses is returned you will receive a refund minus the original discounts. Therefore you will receive £24 in total. £27 minus the £3 discount on the other dress in the bundle.
Exchanges
If you need to exchange an item for a different size, send us an email at customercare@popsyclothing.com and send your item to: Popsy Clothing, Unit 2 Bath Road, Nuneaton, CV11 5AP, United Kingdom. If we have one in stock we will send out an exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Popsy Clothing, Unit 2 Bath Road, Nuneaton, CV11 5AP, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
