Shipping policy

Shipping and delivery

We aim to dispatch orders within 1 to 2 working days. Orders placed at weekends will normally be dispatched on the following Monday. During busy periods, including sales and public holidays, dispatch and delivery may take slightly longer.

UK delivery

Royal Mail Tracked 48 Standard Delivery

  • Free on orders of £40 or more.
  • £2.95 on orders under £40.
  • Orders should normally be received within 2 to 5 working days of the order being placed.

Royal Mail Tracked 24 Delivery

  • £5.95.
  • Tracked 24 is an expedited service but does not guarantee next day delivery.
  • Orders placed before 2pm Monday to Thursday, or before 10am on Friday, will normally be dispatched using the Tracked 24 service.
  • Orders placed during the weekend will normally be dispatched on Monday.

Different dispatch arrangements may apply during public holidays and particularly busy periods.

International delivery

  • Delivery to Germany costs £7.50.
  • Delivery to other countries outside the UK costs £12.

International orders are normally dispatched within 2 working days and we aim to deliver them within 10 working days of the order being placed. International delivery times are estimates and may be affected by customs processing or local delivery services.

All parcels are dispatched from the United Kingdom.

For deliveries to the European Union with a parcel value of up to €150, VAT is included in the price and applicable duties and fees are covered.

For deliveries outside the European Union, the recipient is responsible for any import formalities, taxes, customs duties, fees or other charges applied by the destination country.

Delivery addresses

Orders will be delivered to the address entered during checkout. Please check your delivery information carefully before completing your order.

When an order is returned to us because an incorrect address was provided or the parcel was not collected, we may need to charge for redelivery or deduct reasonable delivery costs from the refund, where permitted by law.

Delivery estimates and delays

Delivery dates and times are estimates and cannot be guaranteed. All orders are subject to stock availability and payment authorisation.

If your parcel has not arrived within the expected timeframe, or arrives damaged, please contact us at customercare@popsyclothing.com with your name and order number.

Please see our full delivery information for further details.

Information about returning an order can be found in our Returns Policy.

This Shipping Policy does not affect your statutory rights.