Refund policy

Returns
Our policy lasts 28 days. If 28 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

EU right of withdrawal and return requests

If you are a customer in the European Union, you may have the right to withdraw from your online purchase. Popsy already offers a 28 day return window from the date your order is delivered.

You can start a return or cancellation request through your customer account using the link below. You will be asked to enter your email address and confirm your request.

Withdraw from contract, start a return or cancellation request:
https://account.popsyclothing.co.uk

If you need help, please contact us at customercare@popsyclothing.com with your name, order number and the item or items you wish to return or cancel.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unless your item is faulty, damaged or incorrect, you are responsible for paying the cost of returning your item to us. Original shipping costs are non refundable.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Each order will be provided with a returns note. Please complete this accordingly, filling in all appropriate information and include the reason for return.
Reseal the items you wish to return and include the returns slip. Please ensure your parcel is packaged securely.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 28 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@popsyclothing.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
If you need to exchange an item for a different size, send us an email at customercare@popsyclothing.com and send your item to: Popsy Clothing, Unit 2 Bath Road, Nuneaton, CV11 5AP, United Kingdom. If we have one in stock we will send out an exchange.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Popsy Clothing, Unit 2 Bath Road, Nuneaton, CV11 5AP, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.